Notice
Merchandise can not be returned without prior authorization. Shipments not having prior approval will be refused. Return authorization number must appear on all cartons. Special orders or custom fabricated items can not be returned.
All returned goods must be new and unused. Multiple part assemblies must be returned complete, otherwise credit will not be allowed. Any shipment returned for credit when the error is not ours will be subject to a 25% restock charge. Material must be returned within 30 days from date of receipt, freight prepaid, to satisfy above conditions.
For your protection the carrier who delivered merchandise to your door is responsible for loss or damages. Acceptance of shipment by the transportation company is acknowledgement that the articles delivered to you were in good condition and properly packaged.
How to handle damages or shortages.
Visible damage
1. Have deliveryman note on the freight bill the nature and extent of damages.
2. Notify the transportation company's office to inspect the merchandise.
3. File a claim for damage immediately.
Concealed damage
1. If damage is noticed when merchandise is unpacked, notify transportation company's office.
2. Do not destroy or discard any packages or packing until claim is settled.
3. Do not return damaged merchandise as transportation company will pick it up after settling claim.
Shortages
All shortages must be reported within 10 working days.
Shipping errors
All shipping errors must be reported within 5 days of receipt
*We are willing to assist in every possible manner in collecting claims for loss or damages, however, this willingness does not make us responsible for collection of claim or replacement of the material.
